Visitors to this website are familiar with the fact that, purely by connecting to this site, certain personal information is known or can be known by SNCB.
By buying Train World admission tickets or products marketed on the Website, booking services through the Website or by using the Website and communicating personal data, you are formally agreeing to the conditions mentioned below pursuant to which SNCB collects, processes and transfers personal data and/or (depending on the case) you are guaranteeing that these conditions have been communicated to and accepted by the individuals concerned to whom the personal data relate.
SNCB undertakes to take all suitable technical and organisational measures to protect your personal data against destruction, loss, unintentional modification, damage or disclosure.
In order to guarantee this security, SNCB undertakes, among other things, periodical back-ups.
For each use of the Website, different personal data and log files about you are collected i.e. your IP address, the website from which you are redirected to the Website, the date and duration of your visit, your browser, your operating system, your online surfing behaviour and browsing history and, in particular, the pages you visit.
These data are used only for statistical purposes and to analyse and optimise the functioning and use of the Website. To this end, SNCB uses the services of third parties to which these data are communicated for such purposes.
From the moment your visit is not limited to general information gathering and, more specifically, when, on or through the Website, you:
additional data is requested and/or collected, including your name, first name and email address.
Such data are used respectively:
and, to these ends, can be transferred to third parties or subcontractors as explained under point 3.2. below.
In addition, in order to prevent potential fraud when tickets or products marketed on the Website are purchased, the accuracy of all the details you have provided will be checked at the time of each transaction.
SNCB may also transfer certain personal data to third parties, among other things, for the following purposes:
SNCB may also transfer personal data to other natural or legal persons acting as subcontractors on behalf of SNCB. In this case, they only have access to the data which are strictly necessary for the fulfilment of their task.
3.3. International transfer
By using the Website or disclosing your personal details to SNCB, you expressly acknowledge and agree that, in the framework of the mentioned processing of personal data, data can be transferred to countries outside the European Economic Area, not affording a similar level of protection for personal data.
The Website uses so-called "cookies", i.e. small files of information which are stored, temporarily or permanently, on your computer or device by the server of a website through the browser and that simplify, complement and customise the use of the Website.
In your browser, you can disable the storage of cookies or remove registered cookies but this may lead to a reduced functionality, slowdown or inability to use certain parts of the Website
For more information on cookies and how you can remove them according to the type of the browser used, SNCB refers to the following web site: www.allaboutcookies.org.
SNCB uses the following cookies:
Pursuant to the Privacy Law, you have the right at any time, free of charge, to object to the processing of your data for direct marketing purposes, to access your data, and to have it corrected or, if necessary, deleted. Should you wish to exercise this right, please write to the department responsible for processing data at SNCB at the address indicated below, with proof of your identity.
National Company of Belgian Railways (SNCB), a limited company under public law, Rue de France 56, 1060 Brussels, Belgium (VAT / Brussels company number: BE 0203.430.576).
SNCB is responsible for the processing of these personal data and ensures the privacy and security of these data.
You can contact SNCB (Marketing & Sales) at the following address: SNCB, Customer Service, Avenue de la Porte de Hal 40, 1060 Brussels (Belgium) or by email at email@example.com.
Today we're open from 10:00 until 17:00 (last admission at 15:30). The "Salle des pas perdus" will be exceptionally inaccessible to visitors on 21 and 22 November. We apologize for the inconvenience.