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Frequently Asked Questions

In this section you will find the answers to your questions related to the coronavirus (covid-19) and Train World.

 

Until when will Train World be closed?
Train World will be closed at least until November 19th. We are following the situation closely and will keep you informed of any changes via this page.

 

What about the temporary exhibition "Choco Loco"?
The temporary exhibition "Choco Loco" is planned until February 21th, 2021 and can be visited again as soon as Train World opens its doors again.

 

You have an entrance ticket or a discount coupon / voucher that is valid between 26 October 2020 and 19 November 2020. Can you use this entrance ticket after its expiry date?
Yes. Exceptionally, you will be able to use your entrance ticket or discount coupon / voucher until 31 December 2020 inclusive, after exchanging it at the museum cash desk.

 

You have reserved a Discovery Combi (formerly called “B-Excursion SNCB”) for a visit to Train World between 26 October 2020 and 19 November 2020. What should you do?
Please contact the SNCB customer relations department using this link.

 

You would like to plan a school or a group visit to Train World after the closing period. What should you do? 
Take into account the rules imposed by the government. Visit their website via www.info-coronavirus.be . Please contact our booking service for further information about your reservation at reservations@trainworld.be.

 

Did you buy your ticket from another online platform such as Tiqets.com, Get Your Guide, Viator/TripAdvisor, etc.?
Please contact the reseller regarding any changes to your reservation.

 

You have another question.
Do you have any further questions concerning the measures taken by Train World to slow down the spread of coronavirus? Contact info@trainworld.be and we shall be happy to help!
Press: please send your questions to communication@trainworld.be .

CORONAVIRUS: Train World will be closed to the public from Monday 26 October 2020 due to the new measures against coronavirus.


Stay safe and take care of each other.

The Train World team.

You can find more information on coronavirus:
• at www.info-coronavirus.be
• from freephone number +32 (0)800 14 689
• by e-mail to info-coronavirus@health.fgov.be

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