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Coordinates

Corporate name: SNCB (Société Nationale des Chemins de fer Belges), Public Limited Company
Head office: Rue de France, 56, 1060 Brussels
Telephone: 02/525.21.11
Email: info@trainworld.be
VAT/BRUSSELS TRADE REGISTER: BE 0203.430.576

Complaints

Claims/complaints can be sent by email : info@trainworld.be

Report abuse

If you detect abuse in website use by a third party, please inform us by email : info@trainworld.be

Various communications

You can contact us by email via info@trainworld.be

Website conditions of use

Access to this website and its use are subject to these conditions of use and your data shall be handled in accordance with our privacy policy. By visiting/using the website, you accept the full content of this legal notice.

SNCB reserves the right to amend this website and all the information herein at any time and without prior warning.

Purpose of the website

You may consult practical information about the Train World museum and learn about the heritage objects of SNCB on this website.

You can also purchase tickets for the Train World museum via this website. By making a purchase, you acknowledge having read the conditions of sale below.

Intellectual property

1. This website and the elements making up this website are protected by intellectual rights.

The texts, lay-out, drawings, photographs, films, logos, brands, trade names, and other elements appearing on the website, with the exception of the reproductions referred to in point 2 below, are the property of SNCB.

All website visitors are forbidden from using, reproducing, displaying, publicly communicating, changing, erasing, adapting, etc. even partially or in a reworked form, whether electronically, mechanically or via another process, the texts, lay-out, drawings, photographs, films, logos, brands, trade names, and other elements appearing on the website and which do not fall within the scope of point 2 below, without first having received the express written authorisation of the SNCB.

Any breach of SNCB intellectual rights may lead to legal, civil or criminal proceedings, without prejudice to SNCB's right to compensation.

2. Reproductions of illustrations and photos featured in the website collection are protected by the intellectual rights belonging to third parties.

The prohibition set forth in point 1 shall apply unless you have obtained authorisation from the rights holders.

If you violate third party rights, you shall be solely responsible for this violation.

3. SNCB has collected the Collection contents over time, in particular thanks to third party donations.

Within the framework of the Train World museum activity, SNCB wishes to share its exceptional documentary heritage with the public. In line with the increasing use of new technologies, SNCB chose to make a part of this heritage available via this website. This activity is not for profit.

SNCB has made every reasonable effort to ascertain the names of the authors and printers of the Collection reproductions and to respect the copyright attached to these. However, it is possible that the company has not been able to obtain all information or apply for all the authorisations required.

If you feel that your rights have not been respected, please contact us by email via info@trainworld.be

Testimonials

You have the option of posting a testimonial on the website.

By doing so, you accept that your testimonial may be reproduced and communicated to the public via the website or on paper for promotional purposes or in information concerning the website or the Train World museum. If you have mentioned your name, this will be associated with the testimonial.

SNCB may choose not to publish or delete a testimonial, without justification.

Testimonials containing hate speech, insults or other degrading content against any person, entity or group, are prohibited.

Personal data

The data you communicate via the website shall be handled in accordance with our privacy policy.

Online sales conditions

Train World museum tickets can be purchased via the website. By purchasing tickets online, you accept these sales conditions.

Fares
The rates displayed on this website apply to tickets purchased online.

Before making payment, check the total amount of your order. This is the sole contractual price.

Payment and delivery
Order payments on this website can only be made using Maestro or credit card.

After payment has been received, the tickets are exclusively sent to the email address provided when making your purchase. Check the accuracy of this email address.

Tickets are non-refundable and non-exchangeable.

Absence of a right of withdrawal
Pursuant to the law, you do not have a right of withdrawal. When making a purchase on the website, you expressly waive this right.

Claims
You can send your claims to info@trainworld.be. Your request shall be handled within 48 hours.

Responsibility

SNCB cannot be held responsible for damages of any nature arising from your use of this website (e.g.: virus, damaged files, loss of programmes or other data, indirect damage, loss of profits, etc.).

SNCB also cannot be held responsible for interruptions to website availability for any reason, or any resulting damages.

Disputes

The Conditions of Use and the Privacy Policy are governed by Belgian Law and must be interpreted according to this Law.

The courts of Brussels have sole jurisdiction for hearing disputes relating to the validity, interpretation or execution of these Conditions of Use and the Privacy Policy.

Today we're open from 10:00 until 17:00 (last admission at 15:30). The "Salle des pas perdus" will be exceptionally inaccessible to visitors on 21 and 22 November. We apologize for the inconvenience.

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